The Shambala Villas Bali
Terms and Conditions

All what you need to know about check-in and check-out times, pets, property usage, guest conduct, damage and loss, valuables and security, payments and cancelations and more.
All what you need to know about check-in and check-out times, pets, property usage, guest conduct, damage and loss, valuables and security, payments and cancelations and more.
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Check-in Time: 2.00 pm

Check-out Time: 11.00 am

Early Check-In and Late Check-Out

The Shambala Villas will try to accommodate requests of early check in and late check out, subject to availability. Early check-in may be available at a partial daily rate, subject to other bookings. Late check-out may be available at a half daily rate up to 6:00 pm and at full daily rate after 6:00 pm, subject to other bookings.

Pets are generally not allowed but may be accepted by prior agreement with The Shambala Villas Management.

All bookings are assumed to be for holiday purposes only, and guests agree to limit their use of the property to this purpose, unless otherwise confirmed in writing. If the guest plans to hold an event requiring a larger number of people or to use the property for a purpose other than a holiday, they must communicate this to The Shambala Villas Management at the time of booking. Special approval or arrangements may be required, and additional charges or security deposits may apply. These will be agreed upon and confirmed in writing before confirming the reservation.

Guest behavior should not interfere with the enjoyment of other holidaymakers or local residents. Music and other noise should be kept to a minimum between 10:30 pm and 7:00 am, especially in outdoor areas. If police or Banjar (local community) intervention becomes necessary, guests will be responsible for paying any penalties. The Shambala Villas reserves the right to terminate the booking in cases of serious breaches of the Terms & Conditions without refund.

Any damage or losses incurred during the rental period, as well as any special cleaning requirements, are the responsibility of the guest and may be charged to the guest’s account.

Guests are responsible for their valuable items or belongings left or used at the property, and The Shambala Villas do not accept responsibility for any loss or damage occurring. The guest is responsible for securing the property during the rental period, ensuring that all windows and doors are locked when not on the premises. Any guest acts or omissions resulting in loss or damage are the guest’s responsibility.

A 50% deposit is payable at the time of booking, with the remaining 50% balance due 30 days before arrival. If the booking takes place less than 30 days before arrival, the full amount is due immediately to confirm the booking. If the balance is not paid 30 days before arrival, The Shambala Villas reserves the right to retain the deposit.

A) 50% of the total rental amount will be forfeited if the cancellation is made more than 30 days before arrival.

B) Up to 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before arrival.

The Shambala Villas will not accept responsibility for any guest losses or claims, including, but not limited to:

– Responsibility for personal injury, death, accident, lost, stolen, or damaged property, loss of mental or physical enjoyment, delay, or inconvenience.

– Delays or itinerary changes incurred due to the actions or omissions of any airline carrier, hotel, villa, ground operator, or other person who does not render any services or accommodations.

– Monetary crises, labor problems, economic changes, mechanical maintenance or construction difficulties, noise, climatic changes, local laws, novel or unexpected conditions.

– Loss of travel documents, passports, visas, and health certificates, where required.

– Additional expenses due to delays or changes in other services, substitute accommodations, termination of services, rate changes, cancellation or double booking reservations, sickness, strike, war, quarantine, theft, political or social unrest, disease, acts of God or any events beyond our control.

Guests agree that The Shambala Villas are not responsible for damages such as (but not limited to) motorcycle, scooter, and other vehicle rentals, horseback riding, scuba diving, deep-sea fishing, golfing, pool/ocean swimming and surfing, falls from pool decks or wet tiles, or any sliding glass door injuries. Each guest voluntarily participates in any activities, assuming all risks of injury, illness, damage, or loss to person and property, including, without limitation, any loss or theft of personal property.

For the execution, interpretation, and enforcement of this Agreement, the parties expressly submit to the laws in effect and courts of Denpasar, Indonesia, waiving any other jurisdiction that may now or in the future be applicable due to their present or future domiciles.

Guests with disabilities should be aware that Indonesia does not have the same disability laws as many other countries. Facilities for disabled persons are limited on the island, and disabled people may not have the same level of access and accommodations as they would elsewhere.

All guests staying at The Shambala Villas agree to the Waiver of Liability Disclaimer and all other Terms and Conditions.